FAQ’s about Bergamo Vision
Read below to learn the answers to some of the most common questions about our products and services.
Why does Bergamo Vision require appointments?
Good question, we continue require appointments so that we can give you our undivided attention and personalized care. Your time is as valuable as our time, so in order to ensure that we are available to you, we need for you to have an appointment to keep our day running efficiently. Many people have grown to love the special care they are given in our office and in order to maintain that level of care for everyone we have to continue to require appointments for all services.
How long does it take to receive our glasses once they are ordered?
On average most glasses are completed by our lab and back to our office within 14 business days, roughly 2.5-3 weeks. Of course, there are times throughout the year when holidays may affect that time frame, it is good to keep that in mind. Supply issues have become a ‘thing’ and it doesn’t appear to be easing up anytime soon. Some frames and some lenses may be held up because of supply issues. Unfortunately, those issues are not within our control and we appreciate your patience when that happens. We do our very best to get things to you in a timely manner. Just know that as soon as the glasses are delivered to our office and Dr. Bergamo checks them for precision, you are notified as soon as they are ready for you to pick them up.
How long does it take to receive contacts once they are ordered?
Very similar time frames as with glasses. I will say based on the industry and supply chain delays and issues, it is wise not to wait to schedule your exam or order contacts when you are using the last of your supply. Be sure to allow enough time to get in for an appointment, trial the contacts and ordering. Allow 2.5-3 weeks for your contacts to arrive once you have placed the order, we will call you as soon as they are in. We have been seeing that very common/popular prescriptions are often on delay, as are very high prescriptions. Again we thank you for your patience as we all learn to navigate this new normal. We appreciate you trusting us with your complete eye care.
What is your cancellation policy?
We recently had to implement a new cancellation policy because we wanted to make sure we could see as many of you as possible on any given day. We were seeing an upward trend in the number of people making appointments and not showing up. When this happens, it takes away the opportunity for someone who needed to be seen to have that appointment spot and it takes away from our offices ability to keep maintain the costs of operation. We now ask that you give us at least 48 hours notice if you need to cancel or reschedule to avoid any additional fees. If you do not cancel within the time frame you can incur a $25.00 charge. If you don’t cancel at all and simply don’t show, you will be charged $50.00. Giving us 48 hours notice will give us a chance to work someone in off of the waitlist.
How far out are you scheduling?
For the past two years we have consistently been booking about 3 weeks out. Though this is not as long as some offices, it is long enough for us to remind you to not wait until the last minute to try to make your appointment. We will always do our best to get you scheduled quickly, or get you on the waitlist if someone before you were to cancel. Please just keep this in mind when you are opening your last month of contacts to give us a call and schedule your next appointment.
How do we know if you accept our insurance and what our benefits are?
The best place to find this information is on your insurance portal. There you will find the list of offices that accept your insurance. You will also have access to what all your insurance covers and the applicable co-payments. It is most helpful to know who your vision insurance is with when you call to make your appointment. You can also see a list of insurances our office accepts here.